Rede de Postos Monte Carlo reforça canais de atendimento ao cliente e lança promoção em combustíveis aditivados

171 comentários

Com o compromisso de oferecer um atendimento cada vez mais ágil, transparente e eficiente, a Rede de Postos Monte Carlo acaba de lançar uma campanha de divulgação de seus canais de atendimento ao cliente.

A iniciativa visa incentivar os clientes a recorrerem aos meios de contato disponíveis para sugestões, dúvidas ou reclamações referentes à qualidade dos produtos, serviços e até mesmo experiência no atendimento, garantindo que cada interação seja tratada com prioridade e atenção.

Com 66 unidades distribuídas pelas principais cidades e rodovias do Brasil, a Rede Monte Carlo reafirma, com essa campanha, seu compromisso com a qualidade no atendimento e a excelência nos serviços oferecidos, tanto nos postos de combustíveis quanto nas lojas de conveniência.

Disponível 24 horas por dia, sete dias por semana, a equipe da Central de Operações da Rede está preparada para receber e responder às mensagens enviadas pelos clientes.

Os canais de atendimento são:
WhatsApp: (17) 99782-8798
E-mail: sac@redemontecarlo.com.br

Escuta ativa

A ação faz parte de um esforço contínuo da Monte Carlo para escutar mais de perto os consumidores e aperfeiçoar todos os pontos de contato com o público.

“Ouvir o cliente é essencial para evoluirmos. Por isso, ampliamos nossos investimos em ferramentas que facilitem esse diálogo direto e também em treinamentos do nosso time de 2 mil colaboradores.

Nosso objetivo é resolver rapidamente qualquer caso e usar cada feedback como uma oportunidade de melhoria”, destaca Eduardo Munhoz, presidente da Rede de Postos Monte Carlo.

Promoção

Como parte da campanha, a Rede também lança uma promoção especial nos combustíveis aditivados, que vêm ganhando cada vez mais espaço entre os motoristas por oferecerem vantagens como melhor desempenho do motor, maior durabilidade dos componentes e menor emissão de poluentes.

De 20 a 26 de maio, os combustíveis aditivados das marcas Ipiranga, Petrobras e Shell terão preços promocionais: neste período o aditivado estará no mesmo preço do comum. Essa promoção é válida apenas nas unidades de São José do Rio Preto e Mirassol.

Saiba mais sobre a Rede de Postos Monte Carlo no site www.rededepostosmontecarlo.com.br.

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